Job summary
Are you enthusiastic about working with the public in a health environment? Are you a team player, well organised with great communication skills and a calming manner? If so, we have the perfect opportunity for someone to join our ever expanding team at a busy GP practice in the heart of Harefield.
We offer a supportive team environment, training, pension for the right candidate.
We are looking to recruit a frontline receptionist working full time, Monday to Friday. You may be required to work extended hours, depending on the needs of the business.
Main duties of the job
Our receptionists provide a reception service for all patients including: appointment bookings, other enquiries.
Process personal, telephone and e-requests for appointments.
Signpost patients to the correct service.
You will provide a meet & greet service for external visitors to the Practice. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team.
A big part of the role is to receive & process incoming telephone calls to the practice in a timely manner.
Distribute clinical/non- clinical correspondence to Practice members.
Undertake tasks as requested. Issue repeat & acute prescriptions if required following practice protocols.
Input data into patients' healthcare records as necessary.
Comply with Practice Health & Safety Policy at all times.
Uphold confidentiality at all times.
Assist in any other tasks as requested by Reception/ Practice Manager.
About us
The Harefield Practice is a welcoming & busy single practice with over 9,000 patients.
You will form part of an existing team, working together to maintain a high quality service.
As part of welcoming you to our team you will receive 4 weeks holiday plus Bank holidays & entitlement to join the NHS pension scheme and discount schemes.
If you believe in the importance & effectiveness of providing excellent service and support where the Harefield Practice our patients need it, we would love to hear from you.
Job description
Job responsibilities
We are looking for an enthusiastic and motivated team player who can work as part of our team, as well as being able to work independently within our busy reception area.
We are an 3 Partner, GP surgery with over 9,500 registered patients.
Previous experience would be an advantage but not essential. Your role will include greeting visitors at the reception desk and over the telephone, so a pleasant manner is a must. You will work with our team to process bookings along with other administrative tasks you will be trained in patient registrations/prescriptions and online patches / tasks so you day will not just consist on phone calls.
The reception is a very busy area, so you need to be able to multi task, whilst remaining calm and have a good sense of humour.
The hours for this post are 37.5 hours per week Monday to Friday
An NHS pension scheme is in operation.
Benefits
- Company pension
- Employee discount
- NHS blue light card
Benefits:
- Company pension
- Employee discount
- On-site parking
Schedule:
Education:
- GCSE or equivalent (preferred)
Experience:
- Medical Receptionist: 1 year (preferred)
Job description
Job responsibilities
We are looking for an enthusiastic and motivated team player who can work as part of our team, as well as being able to work independently within our busy reception area.
We are an 3 Partner, GP surgery with over 9,500 registered patients.
Previous experience would be an advantage but not essential. Your role will include greeting visitors at the reception desk and over the telephone, so a pleasant manner is a must. You will work with our team to process bookings along with other administrative tasks you will be trained in patient registrations/prescriptions and online patches / tasks so you day will not just consist on phone calls.
The reception is a very busy area, so you need to be able to multi task, whilst remaining calm and have a good sense of humour.
The hours for this post are 37.5 hours per week Monday to Friday
An NHS pension scheme is in operation.
Benefits
- Company pension
- Employee discount
- NHS blue light card
Benefits:
- Company pension
- Employee discount
- On-site parking
Schedule:
Education:
- GCSE or equivalent (preferred)
Experience:
- Medical Receptionist: 1 year (preferred)
Person Specification
Experience
Essential
- Experience of working in an office or reception setting.
- Experience of working with the general public.
- Experience of working within a team environment.
Desirable
- Experience of working in a GP practice.
- Experience of working in a healthcare setting.
- Other Requirements
- Essential
- Flexibility .
- Disclosure Barring Service (DBS) check.
- Covid-19 vaccinated.
- Personal Qualities
- Essential
- Polite and confident.
- Flexible and cooperative.
- Motivated.
- Forward thinker.
- High levels of integrity and loyalty.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
- Skills
- Essential
- Excellent communication skills (written and oral).
- Strong IT skills.
- Clear, polite telephone manner.
- Competent in the use of Office and Outlook.
- Effective time management (planning and organising).
- Ability to work as a team member and autonomously.
- Good interpersonal skills.
- Problem solving and analytical skills.
- Ability to follow policy and procedure.
- Desirable
- Emis user skills (although full training will be given).
- Qualifications
- Essential
- Good standard of Maths and English, educated to GCSE level or equivalent.
- Desirable
- NVQ 2 in Health and Social Care.
- GCSE in Mathematics and English (4/C or above).
- AMSPAR Receptionist Qualification.
Person Specification
Experience
Essential
- Experience of working in an office or reception setting.
- Experience of working with the general public.
- Experience of working within a team environment.
Desirable
- Experience of working in a GP practice.
- Experience of working in a healthcare setting.
- Other Requirements
- Essential
- Flexibility .
- Disclosure Barring Service (DBS) check.
- Covid-19 vaccinated.
- Personal Qualities
- Essential
- Polite and confident.
- Flexible and cooperative.
- Motivated.
- Forward thinker.
- High levels of integrity and loyalty.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
- Skills
- Essential
- Excellent communication skills (written and oral).
- Strong IT skills.
- Clear, polite telephone manner.
- Competent in the use of Office and Outlook.
- Effective time management (planning and organising).
- Ability to work as a team member and autonomously.
- Good interpersonal skills.
- Problem solving and analytical skills.
- Ability to follow policy and procedure.
- Desirable
- Emis user skills (although full training will be given).
- Qualifications
- Essential
- Good standard of Maths and English, educated to GCSE level or equivalent.
- Desirable
- NVQ 2 in Health and Social Care.
- GCSE in Mathematics and English (4/C or above).
- AMSPAR Receptionist Qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
