Job responsibilities
CLINICAL ADMINISTRATOR | Band 3 £22,816 - £24,336 per annum pro rata
To provide full administrative, secretarial and co-ordination support to the Clinical Coordination Centre.To access and maintain patient databases Access and SystmOne, including housekeeping for other clinical teams within Dorothy House.To receive and record referrals to Dorothy House ensuring that detailed and accurate information is taken and documented accurately on Systm1.To access and monitor NHS referral email accounts and department email accounts.Receive telephone calls and messages and provide compassionate communication to distressed patients and families. Listening and providing comfort and sign posting to other services.To organise meetings including preparing agendas, room booking arrangements and taking minutes as required.To type letters, reports, tables and any other documentation.To prepare presentation materials using PowerPoint and Word.To liaise with the Medical Secretaries, members of the Primary Health Team and others, to request information and clinical reports, as required.To take calls from patients and carers who may be distressed or where there are communication issues, responding promptly and efficiently in a courteous manner and refer on as appropriate.To listen and respond to any concerns and/or complaints from patients, families or professionals, informing the Clinical Lead - Clinical Coordination Team, or in their absence the Director of Patient and Family Services, and record the concerns, follow-up and outcome in line with the Complaints Procedure.Support the training of new staff ensuring they have the necessary resources to commence work. See our full detailed Job Description on our website for more information.ABOUT THE BENEFITS
Dorothy House is an incredible place to work; these are just a few of our benefits that we offer to our staff:
Generous holiday allowance for all roles, increasing with length of serviceFantastic refer a friend schemeExcellent industry leading training and development programmes with many career development opportunitiesPension with Life AssuranceTravel and parking - We offer 45p per mile for work travel. There is unlimited free parking in Winsley.Cycle to work schemeEmployee Counselling and Mindful Employer Charter - providing our staff with information, advice and support for those experiencing stress, anxiety, depression or any other mental health conditions.Simply Health - Providing insurance against certain everyday healthcare costs such as dental and optical treatments. If this sounds like your ideal job, then we'd love to see your application. Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.INTERVIEWS
Interviews for this role are aimed to be held at the beginning of May.
