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Customer Service Advisor

Edinburgh - Dalkeith

£11.44 per hour

Temporary potential to go perm

Full time! 36.25 hours per week (5 days out of 7 - including every second weekend on a rota basis)

Due to some exciting growth, our ecommerce client is looking for talented customer service advisors to join their business.

Duties:

- Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand
- Assist clients on order-on-line
- Deal with orders in the back office and liaise with logistics
- Follow-up on orders and liaise with customers, retail, repair services, buyers, etc
- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
- Manage ongoing customer relationships utilizing our CRM tools
- Develop collaborative, positive working relationships with staff at our traditional boutiques
- Assist customers with after-sales service issues
- Be a primary contact for customer inquiries about our products and brand.
- Able to communicate concisely our company policies to client
- Maintain and update regular client correspondence