Assistant Manager

Student Accomodation 

Monday to Friday

Leeds

Free onsite parking

£30,000 - £32,500 per year plus bonus

Are you passionate about leading teams to deliver exceptional customer service? Do you thrive in a fast-paced environment and have a keen eye for detail? If you're looking for a new and exciting opportunity in Student Accommodation, then this is the role for you!

This position offers an amazing opportunity for an ambitious individual to make a significant impact on the student experience. As an Assistant Manager, you will ensure that the students who stay within the property always feel at home. This could include coaching and leading your team, maintaining health and safety compliance, and creating an inclusive environment for both students and staff.

Key Responsibilities:

• Lead and support the team to maintain a high standard of student experience
• Utilise consistent practises to identify team performance and gaps, build core competencies, and improve overall employee performance
• Effectively manage your own workload and pressure, adapting to evolving situations by seeking alternative approaches
• Drive sales performance within the property through proactive local sales activity and revenue generation
• Accountable for maintaining a safe environment for everyone within the property
• Respond appropriately to student feedback, resolving issues directly or indirectly and ensuring a satisfactory resolution is reached
• Handle and resolve customer complaints with patience and understanding
• Complete administrative tasks such as logging maintenance requests, filing, and updating databases
• Organise and implement student events within the accommodation

This role is a fantastic opportunity for an individual with management experience, whether in student accommodation, property or hospitality. If you don't mind rolling up your sleeves and have a passion for delivering exceptional customer service, then this is the role for you.

Contact information

Sarah-Jane Neild