Job summary
The post holder will be integrated in to the Complex Emotional Needs Hub working alongside clinical colleagues. Supporting a caseload of individuals who have complex emotional needs or may have a diagnosis of personality disorder. The focus of the role is to practically support individuals to identify and achieve their recovery goals, to build and maintain a meaningful future. This can include promoting healthy lifestyles, building confidence and resilience. Offering information, guidance and practical support to access local community resources. Providing both 1:1 and small group recovery focused interventions.
Main duties of the job
This post will sit within the Employment and Recovery service line, with the CEN Recovery Practitioners integrating with the Complex Emotional Needs Hub.
The post holder will be required to utilise a range of skills to support the individual to achieve their recovery goals this may include goals related to mental, physical health, social, educational and employment aspirations and outcomes.
The post holder will be expected to link in when appropriate to the individuals needs with the other Employment and Recovery services including Individual Placement and Support (IPS) employment services, Thrive, Employment Retention services, and specialist services including the Let's Talk.
The post holder will support the individual and their carer in close collaboration with the clinical care team.
The post holder will be expected to liaise with multiply internal and external partners in both the statutory and voluntary sector to support the individual in achieving their identified recovery goal.
Flexibility and adaptability is required due to the unpredictability of the environment and resource availability under which work will need to be carried out.
The post holder will work to the Trust's lone worker policy and local Safe and Well protocol. The post holder will ensure that they have a fully charged mobile phone in working order so that communications can be achieved at all times.
About us
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.
Across the whole of the region we provide:
- Adult and older adult mental health services
- Specialist learning disability services
- CAMHS
Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust.
Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.
We currently employ over 3,000 members of staff and just like the population we serve, we are made up of diverse cultures and backgrounds.
Job description
Job responsibilities
- To support a caseload of individuals accessing the Complex Emotional Needs Hub, some of whom will have multiple health conditions barriers.
- At times being exposed to distressing and emotional circumstances, experiencing unpleasant working conditions or having to support individuals who may have barriers to understanding.
- Sharing and receiving highly complex, sensitive or contentious information.
- To liaise closely with the Complex Emotional Needs Hub in managing risk or relapse in order to safeguard individuals and relevant others when potential risk of relapse or harm may be evident.
- To actively participate in multidisciplinary team meetings, reviews, professionals meetings, liaising with other professionals to ensure a seamless service is provided.
- To liaise and communicate regularly with the referrer and other relevant healthcare staff to ensure that all parties are kept informed and co-operate in helping the individual achieve their goals.
- To carry out holistic assessments, identify recovery goals and develop action plans in agreement with the individual.
- Providing personalised support to individuals, their families, and carers to take control of their wellbeing, live independently and improve their health outcomes.
- Developing trusting relationships by giving individuals time and focusing on what matters to them.
- To maintain detailed and accurate case notes, action plans and paperwork and upload these on to the clinical management information system within the allocated timeframe.
- To provide information and support to individuals about the pathways of opportunities available to them to achieve their recovery goals and build a meaningful and hopeful future.
- To support individuals to gain accurate information and to engage with internal and external services which will support in them achieving their goals.
- To liaise with and arrange meetings with health professionals, partner agencies (voluntary and statutory sectors) and/or employers, educations providers concerning the individuals needs, including partner organisations that work with diverse groups to develop joint working that will enhance service delivery and increase opportunities for individuals.
- To contribute to the delivery of training and workshops to individuals on a range of topics to support them in their recovery.
- To contribute to any informal training with colleagues and external organisations to help raise awareness and improve their knowledge about this service.
- To undertake referral generation and networking to promote the service.
- To collect and collate statistics that supports the ongoing monitoring of service delivery/ quality. To provide information for service reports as required and participate in regular audits and evaluations.
- To work as part of a team to further develop quality standards to continue to improve service delivery.
- To be responsible for own professional development and participate in continuing educational and in service training. To demonstrate an awareness of current developments within mental health and recovery.
- To participate in clinical, caseload and management supervision
- To offer support to the Administrator and to new team members
- To work flexible hours as required to meet the needs of the individuals and service delivery
Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you.
Job description
Job responsibilities
- To support a caseload of individuals accessing the Complex Emotional Needs Hub, some of whom will have multiple health conditions barriers.
- At times being exposed to distressing and emotional circumstances, experiencing unpleasant working conditions or having to support individuals who may have barriers to understanding.
- Sharing and receiving highly complex, sensitive or contentious information.
- To liaise closely with the Complex Emotional Needs Hub in managing risk or relapse in order to safeguard individuals and relevant others when potential risk of relapse or harm may be evident.
- To actively participate in multidisciplinary team meetings, reviews, professionals meetings, liaising with other professionals to ensure a seamless service is provided.
- To liaise and communicate regularly with the referrer and other relevant healthcare staff to ensure that all parties are kept informed and co-operate in helping the individual achieve their goals.
- To carry out holistic assessments, identify recovery goals and develop action plans in agreement with the individual.
- Providing personalised support to individuals, their families, and carers to take control of their wellbeing, live independently and improve their health outcomes.
- Developing trusting relationships by giving individuals time and focusing on what matters to them.
- To maintain detailed and accurate case notes, action plans and paperwork and upload these on to the clinical management information system within the allocated timeframe.
- To provide information and support to individuals about the pathways of opportunities available to them to achieve their recovery goals and build a meaningful and hopeful future.
- To support individuals to gain accurate information and to engage with internal and external services which will support in them achieving their goals.
- To liaise with and arrange meetings with health professionals, partner agencies (voluntary and statutory sectors) and/or employers, educations providers concerning the individuals needs, including partner organisations that work with diverse groups to develop joint working that will enhance service delivery and increase opportunities for individuals.
- To contribute to the delivery of training and workshops to individuals on a range of topics to support them in their recovery.
- To contribute to any informal training with colleagues and external organisations to help raise awareness and improve their knowledge about this service.
- To undertake referral generation and networking to promote the service.
- To collect and collate statistics that supports the ongoing monitoring of service delivery/ quality. To provide information for service reports as required and participate in regular audits and evaluations.
- To work as part of a team to further develop quality standards to continue to improve service delivery.
- To be responsible for own professional development and participate in continuing educational and in service training. To demonstrate an awareness of current developments within mental health and recovery.
- To participate in clinical, caseload and management supervision
- To offer support to the Administrator and to new team members
- To work flexible hours as required to meet the needs of the individuals and service delivery
Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you.
Person Specification
Education/Qualifications
Essential
- NVQ L4 or equivelant experience
Desirable
- Counselling qualification or equivelant experience
Experience
Essential
- Working with individuals with complex emotional needs, a diagnosis of personality disorder
- Developing assessments and support plans
- Partnership working
Desirable
- Lived experience of mental health and recovery
Knowledge and Skills
Essential
- Understanding of mental health issues and other conditions
- Excellent verbal and written communication skills
Desirable
- Awareness of the factors that can contribute to poor Health and Wellbeing
Person Specification
Education/Qualifications
Essential
- NVQ L4 or equivelant experience
Desirable
- Counselling qualification or equivelant experience
Experience
Essential
- Working with individuals with complex emotional needs, a diagnosis of personality disorder
- Developing assessments and support plans
- Partnership working
Desirable
- Lived experience of mental health and recovery
Knowledge and Skills
Essential
- Understanding of mental health issues and other conditions
- Excellent verbal and written communication skills
Desirable
- Awareness of the factors that can contribute to poor Health and Wellbeing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
