Customer Service Advisor (BBBH23700) Barnsley, England
| Salary: | GBP12 - GBP14 per hour |
Join Our Team as a Customer Service Advisor!
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every interaction counts? If so, we want you on our team!
We're seeking individuals with a knack for customer service and a dedication to delivering excellence. As a Customer Service Advisor, you'll be the front line ambassador for Royal Mail, handling inquiries, providing support, and managing complaints with grace and efficiency.
Key Qualities:
- Proven track record in fast-paced customer service
- Dedication to delivering outstanding customer experiences
- Enthusiastic and responsive, always aiming for positive resolutions
- Self-motivated and able to work independently or as part of a team
- Thrives under pressure and meets deadlines
- Strong planning and flexibility skills
- Computer literate with proficient keyboard skills
Responsibilities: In this role, you'll be responsible for:
- Handling general inquiries and providing support
- Managing tracking and complaints efficiently
- Accurate and swift data inputting
- Ensuring every customer interaction is treated with care, delivering top-notch service consistently
- Handling various communication channels including telephone, email, and mail
Details:
- Start Dates: 8th April (*subject to clear DBS check)
- Pay Rate: £12.98 per hour from April 1st, with £14.00 per hour for Sunday overtime
- Temporary Contract: 8-12 weeks, approximately 37.5 hours per week
- Shift Hours: Monday to Friday, 08:00 am – 18:30 pm; Saturday, 08:00 am – 15:00 pm; Sunday, 09:00 am – 14:00 pm (*Sunday shifts are rare but flexibility is required)
- Shifts scheduled 4 weeks in advance; must work every Saturday
- Full training provided, with the initial 2 weeks Monday – Friday, 9:00 am – 5:00 pm (annual leave not permitted during the first three weeks of training)
- Free on-site parking; close to amenities
If you're ready to embark on a rewarding temporary role where your customer service skills shine, apply now send your CV or call Ange on 07342301880