Product Quality Complaint Analyst (PQCA) Dundee, Scotland
Are you an experienced quality professional? Or, are you a recent graduate within a scientific discipline?
We are recruiting for a QA Analyst to be responsible for reviewing, evaluating, investigating and closing complaints including escalating potential reportable events for evaluation of reportability.
The successful candidate will be joining a global rapid diagnostics testing business based in Dundee, working 37.5 hours per week 08:30-16:30 Mon to Fri.
This position is offered as a contract opportunity for 12 months initially, with the potential to be extended or turn into a permanent position.
Responsibilities:
- Review, evaluate, investigate and close complaints, incl. escalate potential reportable events for evaluation of reportability
- Respond to inquiries regarding ATN products from customers and employees in other parts of the company
- Attend meetings with the intake sites departments, incl. perform active product follow-up with them
- Perform customer data analysis to identify product and market related trends as part of requested complaint searches, e.g. as part of CAPA investigations
- Prepare procedures that ensure good work processes in the department and that systems and documentation meet the requirements of GMP, ISO13485, and other relevant standards and regulatory requirements
Experience & Qualifications:
- Bachelor’s degree in natural sciences or equivalent technical discipline, or Master’s degree in natural sciences or equivalent technical discipline
- Experience in complaint administration
- Experience from work with quality assurance, production and/or quality control according to GMP / ISO 13485 requirements
- Knowledge of diagnostics products’ technology, applications and expected performance
If you are a recent graduate, or someone with exposure to the complaints field we would encourage you to apply.