Job summary
The Practice is currently looking to fill a vacancy
for a
Dispenser / Receptionist
Full time and part time posts considered.
We are looking for someone who will work well under
pressure, have excellent communication and IT skills with a good educational
background. Relevant dispensing qualification is essential and customer service
experience is desirable.
Main duties
will include dispensing medication to patients, preparing blister packs and
working on reception in our busy Practice using our clinical system. Experience
of working in General Practice would be advantageous but not essential.
Applications must be in writing to the Practice
Manager and accompanied by C.V.
Closing date: 17th
May
Main duties of the job
Dispenser role
To be responsible for the processing of prescriptions in
accordance with practice policy and extant legislation. In addition, the post holder
will be required to support the dispensary manager in ensuring a high-level of
service is delivered at all times whilst supporting the multi-disciplinary team
in line with the strategic objectives of the practice.
Reception role
To
be responsible for undertaking a wide range of reception duties and the
provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting
and directing patients, effective use of the appointment system, booking
appointments, processing of information and assisting patients as
required. To act as the central point of
contact for patients, the distribution of information, messages and enquiries
for the clinical team, liaising with multidisciplinary team members and
external agencies such as secondary care and community service providers.
About us
Sleights and
Sandsend Medical Practice is a General Medical Services Practice, located near in Whitby, North Yorkshire. It has a current list size of 5,200 patients.
The Practice
provides services to residents of Sleights, Whitby and the surrounding
villages. It has a branch surgery at Sandsend, approximately 5 miles from the
main Surgery in Sleights, along the coast. Both surgeries are purpose built,
have a dispensary and parking. The Sleights Surgery is owned by the Partners
and the branch surgery has a long term lease. The Practice dispenses to 65% of
patients.
Job description
Job responsibilities
Dispenser
The following are the core responsibilities of the dispenser. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a.To be responsible for checking all medicines dispensed, ensuring there are no discrepancies
b.Dispensing medicines to the entitled population safely and accurately
c.Collecting prescription charges in accordance with dispensary protocol
d.Maintaining stock levels within the dispensary, liaising with the dispensary manager to facilitate reordering
e.Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable
f.Ensuring controlled drugs are dispensed in accordance with practice policy
g.Safe disposal of returned and/or out of date medicines
h.Ensuring all repeat prescriptions are processed within a 72-hour timeframe, preferably 48-hour timeframe if achievable.
i.Providing patients with advice regarding all prescription matters within remit.
j.Process prescription requests via email, phone, face-to-face and online
k.Processing Dossett boxes
l.Processing delivery service
m.Assisting the dispensary manager in the preparation of monthly returns
n.Maintaining a clean and safe working environment at all times
o.Maintain accurate records at all times, read coding entries appropriately
Receptionist
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a.Maintaining and monitoring the practice appointment system
b.Process personal, telephone and e-requests for appointments
c.Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d.Signpost patients to the correct service
e.Initiating contact with and responding to, requests from patients, team members and external agencies
f.Read code data on EMIS
g.Photocopy documentation as required
h.Data entry of new and temporary registrations and relevant patient information as required
i.Input data into the patients healthcare records as necessary
j.Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
k.Manage all queries as necessary in an efficient manner including emis tasks and emails
l.Complete and log the daily fridge temperature and monthly data logging on TeamNet
m.Carry out system searches as requested
n.Maintain a clean, tidy, effective working area at all times
o.Monitor and maintain the reception area and notice boards
p.Support all clinical staff with general tasks as requested
Job description
Job responsibilities
Dispenser
The following are the core responsibilities of the dispenser. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a.To be responsible for checking all medicines dispensed, ensuring there are no discrepancies
b.Dispensing medicines to the entitled population safely and accurately
c.Collecting prescription charges in accordance with dispensary protocol
d.Maintaining stock levels within the dispensary, liaising with the dispensary manager to facilitate reordering
e.Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable
f.Ensuring controlled drugs are dispensed in accordance with practice policy
g.Safe disposal of returned and/or out of date medicines
h.Ensuring all repeat prescriptions are processed within a 72-hour timeframe, preferably 48-hour timeframe if achievable.
i.Providing patients with advice regarding all prescription matters within remit.
j.Process prescription requests via email, phone, face-to-face and online
k.Processing Dossett boxes
l.Processing delivery service
m.Assisting the dispensary manager in the preparation of monthly returns
n.Maintaining a clean and safe working environment at all times
o.Maintain accurate records at all times, read coding entries appropriately
Receptionist
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a.Maintaining and monitoring the practice appointment system
b.Process personal, telephone and e-requests for appointments
c.Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d.Signpost patients to the correct service
e.Initiating contact with and responding to, requests from patients, team members and external agencies
f.Read code data on EMIS
g.Photocopy documentation as required
h.Data entry of new and temporary registrations and relevant patient information as required
i.Input data into the patients healthcare records as necessary
j.Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
k.Manage all queries as necessary in an efficient manner including emis tasks and emails
l.Complete and log the daily fridge temperature and monthly data logging on TeamNet
m.Carry out system searches as requested
n.Maintain a clean, tidy, effective working area at all times
o.Monitor and maintain the reception area and notice boards
p.Support all clinical staff with general tasks as requested
Person Specification
Experience
Essential
- Working in a dispensary
- Working with the general public / patients
Desirable
- Working in primary care
- Broad knowledge of general practice
Qualifications
Essential
- Qualified dispenser (NVQ level 2)
- GCSE (or equivalent) English and Math's at grade C (4)
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Ability to promote best practice regarding all pharmaceutical matters
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Ability to effectively manage stock including ordering, rotation, disposal etc.
Desirable
- Competent in the use of Office and Outlook
- EMIS/ SystmOne clinical system user skills
- Capable of managing payments (invoices, cash etc)
Person Specification
Experience
Essential
- Working in a dispensary
- Working with the general public / patients
Desirable
- Working in primary care
- Broad knowledge of general practice
Qualifications
Essential
- Qualified dispenser (NVQ level 2)
- GCSE (or equivalent) English and Math's at grade C (4)
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Ability to promote best practice regarding all pharmaceutical matters
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Ability to effectively manage stock including ordering, rotation, disposal etc.
Desirable
- Competent in the use of Office and Outlook
- EMIS/ SystmOne clinical system user skills
- Capable of managing payments (invoices, cash etc)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
