Job responsibilities
Primary Responsibilities
The following are the core responsibilities of PCN Operation Lead and CQC Compliance officer. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as the needs of the organisation, workload and staffing levels.
Operational and administrative:
- The day-to-day operations of the hubs/sites ensuring staff achieve their primary responsibilities.
- Overseeing the administrative elements of QOF and other performance targets, liaising with GPs, nursing staff and administrators. Working with other managers within the executive team.
- Supporting/managing specific hub sections within TLCP.
- Liaise closely with the practices to help understand the impact of PCN activities on practices in order to assist the Board to meets its objectives and to ensure coherence across the PCN
- Provide relevant support to the PCN manager, clinical managing partner, Care First and Board as the PCN evolves in meeting its contractual obligations
- To assist in measuring and achieving PCN performance against all service specifications and objectives. This includes (but is not limited to):
o QOF
o Investment and Impact Fund
o Quality Improvement projects/Audits
o Enhanced Access
o Population Health Management
o Personalised Care
o Anticipatory Care
o Social Prescribing
- Attend and contribute to all relevant meetings both internally and externally.
- Ensure best practice is followed in maintaining both professional and clinical standards.
- Co-ordinate training and development of PCN staff
- Collate feedback / analysis data for reporting requirements
Support Managers and staff to understand performance and implement changes to policy and practices:
- To develop and support systems to understand performance within the organisation.
- To support staff to utilise the systems so they are able to understand how they are performing and demonstrate how they are the best at getting better across the organisation
- Signpost staff to guidance and advice on policies and CQC standards
- Create and ensure the most up to date unified policies and associated documents (e.g. Staff Handbook) are accessible and used appropriately across the organisation
- Promote and share best practice across care and support
- Undertake and support quality development workshops as required
- Take responsibility for organisational projects and/or functions as agreed with the Line Manager, Board or Care First.
Undertaking compliance audits
- Oversee a programme of audits and surveys that support and evidence measures of improvement (e.g. complaints, significant events, patient surveys)
- Co-ordinate an annual audit and quality assurance visit schedule in collaboration with Line Manager (e.g. Infection control, CQC preparedness template)
- Undertake pre-audit research and collate data to prepare for audits and identify areas of interest
- Undertake Quality and Compliance Audits in line with regulatory, contractual and organisational requirements (e.g. mock CQC)
- Record, analyse and report findings from audits and quality reviews
- Produce SMART action plans in line with audit and review findings, supporting company-wide continuous improvement
- To raise safeguarding or serious non compliance and risk issues to the Line Manager and Care First team immediately
- Support Managers and staff, where reasonably practicable, with local authority, CQC, quality monitoring visits and returns as directed.
Co-ordinating learning and development of staff
- Support and champion the development of good quality plans that deliver relevant change and improvement projects which can be both measured and evaluated.
- Source appropriate training providers and evaluate their performance to ensure they meet the learning and development needs of TLCP staff.
- Ensure learning opportunities meet the requirements of CQC standards
- In association with the Site Managers, ensure all staff are up to date with training to meet compliance with CQC
- Audit and ensure all TLCP staff training records are up to date
- Work with sites as identified by Care First to identify areas of common concern or potential for collaborative working to improve the resilience of TLCP.
- Identify any risks and barriers and work to mitigate or overcome these where possible
- Co-ordinate resources in order to formulate, mobilise and ensure the ongoing implementation of plans to agreed specifications
- Ensure that plans are adequately monitored and on schedule and that this information is appropriately communicated to relevant stakeholders
- Use business intelligence systems and data to produce documents, reports and presentations on a regular basis for various meetings, distilling complex information and presenting it in an accessible and understandable way to a range of audiences
- Share and enable the adoption of best practice across the sites and provide coordinated and cohesive support in its delivery
- Organise TLCP events based on the audit/performance outcomes.
Digital Transformation
- Supporting the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving local IT issues Working with the TLCP Digital transformation lead, IT manager and other colleagues
- Providing support to the digital transformation lead
- Support the digital and transformation lead to adopt and/or optimise of new technology and other initiatives to improve patient care and enabling PCN staff to work more effectively to support the sustainability of general practice services
Workforce:
- To be the first point of contact for the PCN employed staff
- To assist in the recruitment of PCN Additional Roles Reimbursement Scheme (ARRS) staff, and other relevant roles, to include onboarding, induction, and organising training
- Induction of staff
- Update and manage the induction pack, liaising with surgeries to coordinate inductions
Relationship Management:
- To take an active role in the development and embedding of the TLCP culture, values and reputation as providers of high-quality services.
- Encourage supporting staff to collaborate through sharing information and intelligence across different activities.
- Build good relationships with all stakeholders involved in TLCP.
Secondary Responsibilities
In addition to the primary responsibilities, PCN Operations Lead and CQC Compliance Officer may be requested to undertake other responsibilities within TLCP/PCN.
- Act as the primary point of contact for NHS(E), ICS/ICB, community services, suppliers and other external stakeholders in the absence of the practice manager
- Support the clinical support manager change initiatives
- Manage asset registers as directed by the TLCP
- Represent the practice locally as required
- Maintain a working knowledge of ICS/ICB initiatives
Generic Responsibilities
Equality, Diversity & Inclusion (ED&I)
A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.
Confidentiality:
This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.
Quality & Continuous Improvement (CI)
To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.
This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
