Practice Manager

Job description

Job responsibilities

Practice Managers are vital to the successful running of GP surgeries. You will manage the business aspect of the surgery, making sure that Practice patients are at the centre of the surgery's operations.

A Practice Manager must maintain a happy and committedGPpracticeteam

Experience of senior healthcare administration and management is desirable for this position. An understanding of current NHS initiatives and organisational structures would be advantageous.

They are responsible for implementing policies and procedures to make sure theGPpracticeis compliant and fit for purpose

Practice Managersalso manage the practices staff and budgets, and ensure the practice has all the necessary resources to operate effectively.

A GP surgery is a patient's first and most frequent point of contact with the NHS and you'll be responsible for its smooth running.

Ensuring accurate records are kept, and liaising with local health organisations such as Integrated Care Boards and NHSE.

A Managersrole may include:

Agreeing and managing thepracticebudget along with the Partners.

Submitting timely financial claims and timely data.

Ensuring the quality of the services offered to patients.

Recruiting, training and managing administrative staff - Reception manager will assist the PM and oversee training schedule and training needs of new receptionists once all HR documentation has been actioned.

Overseeing patient records.

Ensuring the appointments system runs smoothly with the support of an admin team.

Monitoring patient satisfaction, and handling patients negative feedback and any complaints.

Practice Manager'smust maintain a happy and committedGPpracticeteam - They are responsible for implementing policies and procedures to make sure theGPpracticeis compliant and fit for purpose

They should have a good relationship with staff thats based on trust and engagement. The level of communication should be very good, the manager should know whats going on, when, where, and why.

Equally, members of staff should know where they stand and be up to date with whats going on in the practice. The manager should support the team, with what they want them to do.

You will work with other team members to improve quality of service and efficiency within the practice.

Practice Managers must have an exceptional work ethic. They provide leadership to other employees by being punctual, hardworking and show kindness and gratitude to staff for their contribution to the business.

Principal duties and responsibilities

To manage the day-to-day business operations of the practice

Ensuring the practice provides reliable customer service.

Overseeing staff adverts and recruitment

Overseeing finances, billing and payroll

Overseeing HR and Health and Safety

Monitor inventory and place orders for resupply of stationery, medication supplies and medical equipment

Managing patient records and addressing customer complaints or concerns

Ensure the practice complies with industry regulations

Advertising/ obtaining locum staff to fill available sessions the practice may need.

Setting new staff up on EMIS and other relevant practice systems

Manage room allocations for all clinical staff

Managing GP Partners / Salaried / Locum and ARRS Annual Leave

Induction of new Salaried and Locum Clinical staff.

Manage EMIS appointment slots/ mapping/ sessions

Responsible for maintaining and updating internal practice documents including policies and procedures, ensuring they are fit for purpose

Develop and implement the processes and policies to ensure the practice is complaint with CQC standards for good medical practice

Manage the CQC registration with the Registered Manager to ensure it is up to date and relevant to the activities provided

Ensure all practice policies and procedures are reviewed appropriately in line with the programme of reviews

Putting up clinical rotas

Reallocating work as appropriate when staff both admin/ clinical are off

Ability to work under pressure and handle the unexpected

Person Specification

Qualifications

Essential

• 3 A Levels and ability to demonstrate an interest in healthcare

Desirable

• Business degree
• Accounting and Finance Qualification

Experience

Essential

• Strong IT skills: Microsoft Outlook, Word, Excel, PowerPoint, Internet Explorer/Google Chrome
• Experience of organising meetings
• Experience of training staff
• Knowledge of primary health care
• Previous management role
• Knowledge of QOF

Knowledge and skills

Essential

• Good interpersonal and customer service skills
• Good written presentation skills
• Experience of, and ability to, present and produce clear, accurate and concise minutes, action points and reports
• Ability to communicate effectively with a wide range of stakeholders
• Able to set up/manage effective document management systems
• Excellent organisational and administrative skills
• Experience of preparing and presenting information to a team
• Ability to work as part of a team and on own initiative
• Ability to work under pressure and to prioritise workload
• Ability to maintain confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

ELTHAM PALACE PMS

Address

ELTHAM PALACE SURGERY

30 PASSEY PLACE

ELTHAM

SE9 5DQ

Employer's website

https://www.elthampalacesurgery.nhs.uk (Opens in a new tab)